Question 1

What products does Pioneers trade?

Accepted Answer

We trade the full petroleum spectrum — diesel, gasoline, jet fuel, fuel oil (HSFO/VLSFO), marine gas oil, bitumen, lubricants and LPG — sourced from refineries across the Gulf, the Mediterranean and Asia Pacific.

Question 2

What is the minimum order quantity?

Accepted Answer

Single-cargo enquiries typically start at 5,000 MT for clean products and 30,000 MT for fuel oil, but our desk also structures smaller parcels through our terminal partners.

Question 3

Which Incoterms do you transact under?

Accepted Answer

FOB, CIF, CFR and DES — depending on the route, vessel availability and counter-party preference. Our operations team handles bunker, demurrage and inspection coordination end-to-end.

Question 4

How is payment typically structured?

Accepted Answer

Letter of Credit at sight from a top-tier bank is standard. Long-standing partners may transact on documentary collection or open account with credit insurance.

Question 5

Where are your nominated load ports?

Accepted Answer

Fujairah and Jebel Ali in the UAE, Sohar in Oman, plus refinery partners across Singapore, Rotterdam (ARA) and the US Gulf.

Question 6

Do you provide quality certificates?

Accepted Answer

Every shipment ships with independent SGS or Intertek inspection certificates covering quantity, quality and density at load and discharge.

Question 7

How fast can you respond to an RFQ?

Accepted Answer

Our desk is staffed 24/7. Initial indicative pricing within two hours; firm offers within the same business day for standard products and routes.

Question 8

What about safety, ESG and sustainability?

Accepted Answer

Our HSE program follows international best practice. We monitor vessel ETS exposure, source from refineries with declared emission targets, and report ESG metrics annually to our partners.

FAQ